Water meters

Your water bills are used to help fund the operating and maintenance of the Town of Stouffville’s water and sewer system. Learn how to pay your water bill, view due dates and water rates and learn how to transfer your account if you are moving.

There are a variety of options available to pay your water bill in Stouffville. Please ensure that we receive your payment by the due date. Outstanding water bill amounts will be charged interest at 1.25% per month.

For questions about your water bill, please contact us at 905-640-1900.

Water bills are due four times per year, with dates in January and April being billed at the previous year’s rates, and dates in July and October billed at the current year’s rates.

View the water and wastewater budget, charges, and rates that determine the cost of your water bill in Stouffville. 

The Capital Infrastructure fee is a fixed quarterly charge based on your property’s meter size. This gives the Town a stable source of annual funding to cover the costs of maintaining water supply and delivery as well as wastewater collection and treatment. 

Learn more on the Water and Wastewater Budget page.

Learn what you need to do about your water account before moving when you buy or sell a property in Stouffville.

If you own a property that you are renting and would like the water bill redirected to your tenant, you must complete the Tenant Move in Notification form.

If your tenant is vacating the property, you must complete the Tenant Move Out Notification form. You must notify us of any tenant change.

We provide a High Water Consumption Credit to qualifying residential customers in respect to unusually high water or wastewater fees or charges, resulting from leaks. This credit will be applied against the water and wastewater fees and charges ordinarily imposed under the Town's Fees and Charges By-law.

To learn more about the High Water Consumption Credit, please review the High Water Consumption Credit Policy The credit is intended to provide partial reimbursement to customers who suffer significant, unexpected or unintended increased fees and charges due to leaks, and to encourage prompt repairs to leaks.

Sign up now for the new portal that helps monitor water consumption and avoid costly leaks. 

• Tenant Move in Notification (Add Tenant to Water Bill)
• Tenant Move out Notification (Remove Tenant from Water Bill)
• Sale or Purchase Water Account Change Request
• Pre-Authorized Water Payment Application or Enroll through Virtual Town Hall 
• Pre-Authorized Water Payment Cancellation or Cancel through Virtual Town Hall
• Pre-Authorized Water Payment - Banking Information change or Change banking information through Virtual Town Hall
• Letter of Authorization Request
• High Water Consumption Credit Application 
• Mailing Address Change Request
• Request for Water Bill Copy or Detailed Statement of Account
• Water Bill  E-Bill Signup